Nick Scali COVID-19 FAQ's

For over 55 years, and now more than 60 stores, across Australia and New Zealand we have built a reputation as a company that our customers have come to trust in providing them comfortable quality furniture in their homes.

Now, as we face difficult times together, we are here to answer your questions, to deliver you the comfort, trust and reliability you can always expect from Nick Scali.

We hope the following FAQ’s will help you during this challenging time

Are Nick Scali showrooms still open?

Yes. All Nickscali showrooms are now open 7 days a week. Opening hours are 10am - 5pm. Please note, public holiday hours may vary

Can I order furniture online? 

Yes. Please email us at onlinesales@nickscali.com.au or phone us on 1300 220 809

If I have bought, will you still deliver my furniture? 

Yes. We will endeavour to deliver as long as it is safe to do so for our customers and delivery teams. You can track your delivery schedule at https://www.nickscali.com.au/track-your-order

I'm symptomatic and self-isolating, can I still get my delivery?

No. If a customer is symptomatic and self-isolating we will not deliver as initially scheduled and will reschedule delivery for a later time once the self-isolation period has expired.

I have a problem with furniture, are your service teams still working?

Yes. We will endeavour to attend to your service request as long as it is safe to do so for our customers and service teams. However, if a customer is symptomatic and self-isolating, we will accommodate the service call at a later time.

Can i call customer service?

Please contact us via our chat function, through email or log a service ticket if you have a product concern: https://www.nickscali.com.au/raise-a-service-ticket. We will endeavour to respond as soon as possible. Please note, we are experiencing high volume in chat. We will reply to you as soon as possible.

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