This is a premium service where the items you have purchased are assembled, delivered and installed in your preferred position in the room of your choice in your home.
Furniture is more often large and delicate. There are many procedures in the delivery process that must be followed to ensure a quality, reliable, secure and efficient service. As a result, delays may occur during deliveries as a result of any extra time that may be required to install the furniture.
Our delivery teams will leave all packaging behind to enable our valued clients to play a part in the recycling of these plastic and primarily cardboard items.
Please note that all initially supplied booking dates are tentative only, and are not guaranteed. If you have provided us with your mobile number, our delivery team will update you on the arrival and the delivery of your furniture via SMS.
Two days prior to your delivery, we will SMS the delivery information to your mobile phone. If all the information is correct, you will only need to text back ‘OK’. If there are any details that are not correct, or you wish to change your delivery date, please call our Dispatch Department on 1300 880 370. If you are unsure whether a delivery date has been arranged, please contact your store where the purchase was placed, or call our Dispatch Department on 1300 880 370.
Please note, due to the nature of imported goods, there may be some delays in our ability to deliver the product.
In order to be of assistance to our clients, please refer to the Terms & Conditions of Delivery of Goods found on either the back of the sales order form, or the Delivery and Collections Advice on the back of the receipt provided by the store at time of purchase, prior to calling our Dispatch team.
To ensure the safety of our customers and prevent damage to our goods, we require delivery of most products. The only products that are available for pick-up from our distribution centre are those that in our view can safely be carried, by hand.
Dining Chairs, Mirrors, Ottomans, Coffee Tables, Consoles, Floor Lamps, Prints, Bedside Tables & Lamp Tables
All other products must be delivered, and will incur the following delivery, assembly and installation fees. Those fees depend on the combination of products you are acquiring and apply per delivery.
DELIVERY, ASSEMBLY AND INSTALLATION FEES FOR ALL PRODUCTS [1] [2] [3]
Lounges/Sofas [4]
1 Seat = $75
2 Seats = $80
3-5 Seats = $85
6 Seats = $90
7-8 Seats = $100
Additional Seats = $13 per Seat
Bedding [5]
Bedframe + Mattress = $120
Adjustable Base + Mattress = $100
Bedframe (without mattress) = $90
Esemble + Mattress = $75
Mattress Only = $75
Sealy Base Only = $75
Tallboy = $50
Dresser = $50
Daybed = $40
Storage Ottoman = $40
Bedside Table = $20 per table [7]
Dining Tables [5]
Dining table (under 70kg) [6] = $70
Concrete Dining table = $120
Large Timber/Zinc/Glass Dining Table = $120
Provence & Manhattan Round Dining Table = $150
Provence Rectangle = $190
Heavy Marble Table (Soho) = $190
Other Products (Fixed Fees)
Dining Chair = $5 [7]
Floor Lamp = $40
China Cabinet = $100
Wall Unit = $100
Book Case = $70
Mirror = $40
Rug = $40
Print = $5 [7]
Ottoman (without lounge) = $40
After Market Battery = $40
Other Products (Variable Fees) [8]
TV Entertainment Unit = $70 + $40/additional unit
Buffet = $70 + $40/additional unit
Prato (Bluestone) Coffee Table = $70 + $35/additional unit
Large Occasional Chair = $40 + $20/additional unit
Coffee Table = $40 + $20/additional unit
Lamp Table = $40 + $20/additional unit
Console = $40 + $20/additional unit
