Dear Valued Customer,
Over the last 6 months there has been significant disruption to global trade resulting from the pandemic, with countries managing the health impact by closing and reopening their borders periodically. The follow-on effect from this is that many countries which play important roles in supporting the global logistics industry have entered temporary lockdowns, stopping the movement of containers required to keep up with global trade.
Empty containers for ocean freight have become exceptionally hard to obtain and even where they have been secured, timeframes for delivery of these containers have been unreliable. Nick Scali has worked closely with our manufacturing partners to ensure products are manufactured within our standard lead times, with the focus shifting to mitigating unforeseen delays specifically relating to the shipment of product into Australia.
The resulting impact on customer orders is an approximately 4-5 week delay on the original estimate provided to you at time of sale, as finished customer products await containers for sea transportation. Whilst we acknowledge this outcome is not optimal, Nick Scali have worked incredibly hard and incurred significant additional cost to ensure this timeframe is reduced as much as possible and remains well below that of many other furniture retailers operating in Australia and New Zealand.
Nick Scali continue to do everything within our control to minimise delays, including initiating daily delivery routes, hiring extra customer service and despatch staff as well as increasing warehouse staff to receive goods so that any backlog of customers orders are delivered as soon as they are released at the ports around Australia.
We do appreciate the frustration this situation causes and apologise for any inconvenience. Please rest assured Nick Scali will continue to work closely with all of our partners to deliver you the best possible experience despite significant impacts being experienced globally at the current time.
Warm Regards
Nick Scali Team
