2023 ProductReview Award - Well Rated Furniture Retailer

A level above our peers

The Net Promoter Score (NPS) is based on feedback collected from 5,618 customers between April and July of 2024. NPS is an industry benchmark used by majority of Fortune 1000 companies and major retailers around the world.

Nick Scali’s score is significantly higher than the average of Australian retailers as we consistently deliver both quality and value for our customers year after year.

Nick Scali NPS

Australian Retail NPS

  • Josephine S.
    O’Connor, Western Australia

    “Can’t say how wonderful this company is to deal with. Others should follow their lead. Great service in-store and then the deliveries are amazing as well. Great helpful guys. What a breath of fresh air it is to deal with a company who still cares about their customers and want to give outstanding service”

  • Jordie S.
    Greater Melbourne, Victoria

    “I couldn’t be happier with my experience. Not only was the ordering process seamless and user friendly, but the quality of the couch exceeded my expectation. The design perfectly complements my space and the comfort level is unmatched to anything else on the market.”

  • Sharon W.
    Greater Melbourne, Victoria

    “Simply the best! I received my brand new Nick Scali lounge just a couple of months ago and could not be more thrilled with the service, range of sofas to choose from, and most of all, the incredibly quality of my new sofa. Every person that visits has commented on how comfortable it is!”

  • Alex C.
    Fyshwick, ACT

    “We had an exceptional experience purchasing our couch from Nick Scali. From the moment we stepped in, the sales assistant guided us with expertise and genuine care, making the selection process a breeze....The couch itself is a masterpiece of craftsmanship.”

  • Gayle D.
    West Gosford, New South Wales

    “Our showroom experience was wonderful, the furniture is such high quality and furniture delivery so well coordinated. We love our new leather lounge so much!!!”

Accidental Damage Warranty

Our Promise

5 Year Accidental Damage Warranty

Protect your furniture against accidental stains and damage for 5 years, giving you the piece of mind to enjoy the centrepiece of your home.

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Custom made lounge

Custom Design

Made for you

All lounges can be customised to suit any size or style! Shop our Nick Scali exclusive range and personalise a sofa for your home today.

Explore our lounges
Our Story

Our Story

Furnishing Australian homes since 1962

Find out why Nick Scali has been trusted in furniture for over half a century

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