Impact of ongoing domestic port strikes and global shipping delays
OUR APOLOGIES
We would like to update all our customers on the current situation regarding shipment delays.
Please find below a letter of communication has been sent to all customers with validated email addresses and stores may have also contacted you with this information.
We do appreciate your continued support and do apologise in advance for the delay that you may be experiencing with your order.
THE GLOBAL & DOMESTIC SUPPLY CHAIN ISSUES
There have been two separate issues affecting shipments into Australia that are not unique to just Nick Scali.
1. Port workers for DP World, Australia’s largest port operators, have been on strike since the 6th of November with the initial plan to conclude by the end of November. However, the strike has been continually extended, now into 2024 and is urgently requiring the Australian Government to take control as this is affecting businesses of all sizes and continues to strain the Australian economy everyday. Up to 80% of our containers remain backlogged at the port due to this ongoing union strike. See the Channel 9 news update here and latest update with Channel 7 here.
2. We are experiencing global shipping issues that have arisen in the past few months due to reduced capacity of shipping liners and conflict in the middle east affecting the Red Sea. Many original shipment dates have been unexpectedly delayed due to the reduction in the number of container vessels to Australia during peak season (October – December). Nick Scali is one of many retailers experiencing this issue. More information can be found here.
YOU ORDER
We are as frustrated as you are with the circumstances and deeply apologise for the inconvenience, we know this is causing you.
Please be assured that our team is actively addressing these challenges, and we are working tirelessly to expedite the processing of all affected orders. . However, you will experience a delay to your original quoted delivery time because of these compounding issues.
You can stay up-to-date with your order online with this link. Your store may have already contacted you or will contact you soon to provide an update. Our despatch team will provide your tentative delivery date as your revised arrival date approaches, we ask for your understanding of the re-scheduling due to the issues outlined above.
We understand the importance of your purchase and appreciate your understanding during this time.
15.11.2023 Letter to customers
